FAQ

We currently ship to the United States and the United Kingdom.

Yes — free standard shipping on all orders to the United States and the United Kingdom.

Orders typically process in 1–2 business days. Once shipped, delivery usually takes 6–8 business days (about 7–10 business days total from order to delivery).

You’ll get a tracking link by email after dispatch. You can also use the Track Your Order page on the site.

You can request a return within 30 days of receiving your order. Items must be unused, in original condition with packaging/tags.

If the item is defective, damaged, or incorrect, we cover return shipping (you’ll receive a prepaid label).

Approved refunds are issued to your original payment method, typically within 10 business days after we receive the return.

Yes—email us within 30 days with your order number and the size/colour you’d like.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Opening hours customer service:
Monday - Friday: 9:00 AM - 5:00 PM (GMT-7 Mountain Standard Time)
Saturday - Sunday: Closed

We aim to respond within 24 hours.

Address: 3309 Steele St, Denver, CO 80205, USA
Email: info@activearo.com
Phone:
+1 7207443152
Contact Form: Click Here